Appalling customer service 05 December 2019 Reviewer: Ladslad from Manchester United Kingdom
24 of 48 people found this review helpful
Ive used squirt in the past, in general its been an average site to use however fake profiles are a massive issue which this site just does nothing resolve. This review is about the customer service team.
I posted a a very fair review of a location listed on this site, the review was based on how poor a cruising spot it was based on my experiences also mentioning the fake/catfish profiles being used to attract guys there.
As a consequences I was met with abuse and claims of me being a fake profile and all the rest. I found it funny. Sadly when I next logged in I found that my profile had been restricted. I immediately contacted the support team and spoke with Giles. He claimed to be a supervisor. He lacked any sense of customer service skills, over-sooke me, when I tried to respond to his patronising remarks And condescending tone he threatened to cut me off, he literally left me thinking, ‘what was thar’?? I have never really dealt with American customer service before but he was incredibly bad. Essentially I was told that members were NOT ALLOWED to express opinion about a cruising site or leave reviews And referred me to the T&C’s. I kid you not, that is what he said to me? I was left laughing my head.
I have since checked the terms and conditions and it says nothing of the sort, it clearly talks of abuse in all forms but nothing at all about leaving genuine reviews.
My advice, avoid ringing the customer service team. I will never pay to use their service again and will connect with guys through other apps and social media.
In summary, I would not recommend Squirt to a friend.
